UNSATISFACTORY AFTER SALES SERVICE

On the th 06th April 2021, I bought a Sinotec 43 inch smart TV, The Guy helping me told me of a 5 year warranty and that should anything happen they would exchange it, and tht if it falls, water or someone fiddles with it then tht wud b my fault and wud not exchange nor repair..

Today the 22 April, when I came back from work the TV was not switching on, I last had it on yesterday morning before work.. I tried changing where I had it plugged, it still didn't turn on, my music and dstv plugged in the same place were okay and running.

I went to game in Vincent reported the TV and was told outright tht its my fault.... How does it become my fault when they couldn't explain how it was my fault, first the guys said I should hav a surge plug, of which I do, I bought it the day I bought the TV set.

I wast at game for over 2 hours jst to be told they will check and respond in 3 weeks but they believe its my fault.