Unresolved Query/ Poor Customer Service

I bought a laptop at Game Mall Of Africa. The lapto is just cracking on the sides. I wrote the email to their customer service and they call me and request me to take it to the store. I went there and explain everything to them. I was told to bring the receipt and unfortunately I told them that I dont know were it is. They told me to give them date and I also didnt remember the date but I told thdm that I will find out and the lady told me that she is taking the details of the laptop i must call them to give them date of purchase. I go back snd the following day I called them to give them the date. I got Asavela who respond to my call at cistomer service, she didnt sound as someone who is willing to assist and she wanted to cut call before I finish talking to her and when I request her name, the way she responded it was like she is not willing to mention her name. As I am speaking i dont know what is happening with my request because Game customer service is not showing any sign to assist. When I pay money they were friendly but now that is a query their are not willing to assist.