unreliable gadgets

I bought an hp laptop on the 12 august 2015 from the day i experienced a problem i couldnt use backapace and space button then I changed to microsoft windows i released that all the numbers are locked the keyboard is faulty. I went to report and I received a bad service from a guy named Zane he took forever to help me and no one bothered to tell me the turn around time for my quert only told me it will be sent for repairs. My laptop was not the only laptop that had the problem another lady had the same thing but the only thing I could remember being told by that Zane guy is that I might have to pay since I changed the softwares bearing in mind they told me to buy the software but since I had it at home I did not. I am unhappy and I would never buy anything from game again and I will never even recommend game to anyone that I care of.