Unprofessionalism at its best

Called Game stores at mall at reds to lodge a query a faulty product . The attitude I got from Motlalepule Molala ? She even told me she didn’t want to give me her details ? Knew nothing about customer service and when I escalated this query to her manager (Moye Malatjie) for help she promised she would call back ? She never bothered ? I after numerous attempts of me following back and calling she promised to send me an email 3 days ago. I still have nothing to date , no email , no phone call , no feedback and nonetheless it seems no one cares ??? Guys really ? And you say you have a customer service department???? Come on ! Your employees don’t sound like they know what they are doing let alone bothered ? It’s really disturbing