Unprofessional Service from RCS

I have A Game Account and RCS handles the ACCOUNT for Game. I had been Retrenched and not Working and sent all information regarding this to the email given to me by there agent lady .

Because You are insured for this Sort of thing. More that 3 weeks go past not receiving any information but SMS saying I need to pay my Game Account and the Amount just shoots up to what the Balance was .

This is really Bad Service Because they should be aware of this .Is there No Comancation there. After All of this I get a Email letting me know that the Instance has lapsed and I was not Insured.

But No One Told me this SURELYI should get a Call how this Works You don't plan this in life .But they Demand Payment and have haned me Over for this .

This Unprofessional and wrong and they not doing there Job looking after there Customers. At the End of the Day We Pay there Salarys.