1 reviews | Active since Aug 2018
Unprofessional Service from Game Somerset West
On 30 November 2019 I went to Game Somerset Mall specifically to purchase the Discovery Gazebo of R999.00, I went to the outdoor section, there was a staff member, on her staff card I saw her name was Nazeera, she was sitting on 1 of the camp chairs having a conversation with another lady (not a staff member). I was looking for the Gazebo, she did not even acknowledge me. I walked away to go get another item and came back, she was still in a conversation, I then approached her and asked "where are the Discovery gazebos of R999.00" she responded very annoyingly "we don't have and it was a one day sale only". I walked away knowing that the gazebo was not a one day promotion but then I went to the information desk and asked the lady to check stock on hand she said yes there is 67 on hand but the price is R1199.00, I asked her to check in the advert and she said they don't have 1. I then went on the Game web page and showed her the price. She said I need to go back and ask someone in that section to show me where it. She paged 2 team members to the information counter but nobody showed up, I then went back to the outdoor section and a guy in a white shirt approached, who looked very high (he may not have been but his eyes was very low and red), he then told me those gazebos were on the side, he did not even escort me to the aisle which was quite unprofessional. When I eventually got there the signage also said R1199.00, I took it to the till and asked the cashier to scan it and the price was R999.00. To note that this promotion runs until 24 December 2019. The store needs update their signs and please train staff to be more professional. This was not the first time I received this service, but Saturday I just got fed up, hence the report.
We sincerely apologise for the experience at the store.
We tried calling you but could not get through so an email has been sent to you.
Please note this matter will be escalated to management for urgent feedback and a resolution.
We sincerely apologise for the experience at the store.
We tried calling you but could not get through so an email has been sent to you.
Please note this matter will be escalated to management for urgent feedback and a resolution.
