UNPROFESSIONAL SERVICE FROM GAME IN MENLYN MALL

On Sunday my parents bought an TV at the Menlyn game store and yes it was checked where they switched it on and it went on to the black screen and it was put back into the box and it was transported home to Kempton park.

Sunday evening we of loaded the TV and I switched it on and the TV had a small crack inside the TV behind the outside frame.

I took it back yesterday afternoon to Menlyn and the sales consultant called the Manager Andrew and he told me they not assist in replacing it as it damaged outside of the shop.

I do understand that it might have been damaged outside the shop but we cannot be sure as the first time I switched in on I saw the crack when there was pictures on the TV not black screen when they tested it.

At the end I took the TV and lefty my complaint is how I was treated there at that point of time.

First of all he is very arrogant when speaking to myself and even my father over the phone he constantly has the gringe (small smile on his face) like he is enjoying this knowing he is not going to help.

Secondly why must the whole store staff get involved when it is none of their business and make comments and laugh to a customer when we turn our back and make comments in their own language

Then lastly a lady will really stand and ask me did I carry the TV myself?? Yes I am short what is she implying by such an irrelevant question? That I cannot carry it myself and I am short and not build big??

I REALLY FEEL I WAS TREAT UN PROFESSIONALLY BY YOUR STAFF AND THEY ENJOYED EVERY MOMENT OF IT BECAUSE I'M WHITE