Unprofessional Service

On the 21/10/19 I visted Game Brits Mall and was looking for the Yum Yum Peanut butter on special (1Kg) but it was unfornately out of stock. I left the store and came back the following day. I was surprised that the same good was not there but requested a manager to get me a rain check that can allow me to buy the same product for the same price even though the prices went up. I was then referred to Tshiamo who promised to call me when stock arrived. What stood out is that Tshiamo took a torn box to write my details and said he will call me back which he has not as I believe the piece of box was destroyed. On the 01/11/19 i visited the same store looking for something else but boom my products where there on the shelves but no one bothered to call me. I saw the lady who assisted me to get Tshiamo for and I explained what happened and he said I should take the ones on the shelves but I refuse as am still waiting Tshiamo's call. Today as I am writing this review is the 04th of November 2019 and I have not received a call from the store or Tshiamo and I am frustrated daily knowing that I won't get a call back but the store associate promised to come back to me. I am so so disappointed by this unprofessional service experience as I am also in a retail field but I will NEVER treat my clients with such disrespect. I demand an official apology and be given what I was promised to get/buy.

Name: Miss Lydia Morodi Cellphone number: *** Email: ***