Unprofessional Conduct and Poor Customer Service from Mr Donald Mabale floor manager, at Game Wonderpark – 18 August 2026

I visited the store to return a malfunctioning Bennett iron that causes my main electrical switch to trip. The Bennette iron only has a month since I bought it from the 1st July 2026, I’ve attached the slip. Initially, I was assisted by Sibongile Selabe, who provided excellent service and called a Tevo agent, Damarisa Mothopa, to help evaluate the item.

The Dispute and Escalation

Ms. Mothopa informed me that the iron needed to be booked in for a 14-day technical assessment. Because I rely on the iron daily, I declined this prolonged process and requested a refund instead, noting the unreasonable inconvenience of buying a replacement in the interim.

When a discussion with Ms. Mothopa and her Tevo manager, Pontso, yielded no resolution, the floor manager, Donald Mabale, was called to intervene.

Unprofessional Conduct by the Floor Manager

Mr. Mabale approached me aggressively without greeting me, immediately demanding, "What's going on?"

• Disrespectful Behaviour: He was entirely dismissive, refused to listen to my explanation, and rudely raised his voice—even claiming that I do not understand the Consumer Protection Act (CPA).

• Lack of Accountability: When I asked to speak to higher management, he stated he was the manager. When I requested the store manager, he claimed the manager was unavailable and that his in a Zoom meeting and that I had no choice but to deal with him.

• Dismissive Attitude: When I informed him, I would escalate the matter, he mockingly rep****, "A lot of people have been escalating matters, you won’t be the first one."

Conclusion

Eventually I received my refund after being belittled by Mr. Mabale, saying that it’s a manager’s discretion.

Mr. Mabale’s decision to scream and berate me as a customer in front of his staff was degrading, hostile, and completely unacceptable.

While Ms. Selabe’s initial service was commendable, the subsequent aggressive and unprofessional actions of Mr. Mabale have left me deeply frustrated. Given this dramatic and humiliating ordeal, I am hesitant to ever shop at Game Wonderpark again.

I expect management to review this incident and address Mr. Mabale's conduct. I look forward to your urgent response.

Sincerely, Lesego