MV
Micheille V

1 reviews | Active since Dec 2019

20 Dec 2019, 13:42

Unprofessional Conduct

My husband and I went in to Game in Middelburg Mall to buy 2 gazebos that were advertised as being on special. The site said this branch has stock, but when we got there the first employee we asked for help just said he does not know and walked on. The second one we asked went into the storage to look and came back telling is there is no stock. At the front desk we showed them the site saying there is stock and they said they will look on the system. With the system clearly showing that the item is in stock and after having their own conversation and laughing at our frustration they said there is no stock. This is unprofessional and dishonest conduct. I will NOT spend another cent in a franchise where the customers are **** to and treated as if they are an inconvenience.

0
Replies (1)
Game
Game's reply20 Dec 2019, 13:50
Official
Hi There Micheille V,

Thank you for bringing this to our attention.

I do apologize for the services that you received in our store. Please forward me an email with #339439 in the subject line with your contact details to *** that we may resolve this as soon as possible.

I look forward to your response.

Kind Regards
Marshalino Jankowski
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za