unprofessional behavior from the manager on duty

Dear Game N1 City Customer Service Team, I am writing to formally express my deep dissatisfaction with my recent experience at your store on December 16, 2024, at approximately 16:20. Unfortunately, my visit was marred by unprofessional behavior from the manager on duty, which left a lasting negative impression on my family and me. During our visit, I encountered a manager who not only exhibited a lack of basic customer service skills but also spoke to me in a rude and disrespectful manner. Her raised voice and condescending attitude made me feel belittled, especially as this confrontation took place in front of my wife and children. To add to my frustration, when I requested her name, she refused to provide it and chose to walk away instead. As a customer, I expect a pleasant shopping experience, and I was taken aback by the manager's behavior towards both myself and her staff. Witnessing her yell at employees in front of customers was particularly concerning and indicative of a toxic workplace environment. This encounter has completely spoiled my day, and I am left questioning the standards of service at Game N1 City. I regret to say that I will not be returning to your store in the future and I feel compelled to share this experience with others, as I believe it is essential for potential customers to be aware of what they may encounter. I hope you will take my complaint seriously and address the issues at your store to ensure that other customers do not have to endure a similar experience. Thank you for your attention to this matter. Sincerely,