Unprofessional

Game Gateway Umhlanga is pathetic!!!!!!!

Ive purchased a milex kettle last year.

To simplify it,i have sent the kettle in for reapirs as the lid was not opening.

Upon receiving the kettle back,the kettle did not come on.

Game Gateway has tested it as well and advised me that i should book it back in for repairs which is unacceptable as the kettled switched on before it was sent for repairs.

I do not trust or wish to deal with Milex and possibly any Game store anymore.

Furthermore, when i asked for the store manager, Siboniso advised me that he was the Store Manager and that theres nothing he can do about the repair,throwing the words customer protection.

I then also spoke Mbali and apparently the real Store Manager Justice.Who told me hes 20 years in the company but really does not know customer service at all.He simply told me that they need to book it in and walked away without solving my problem.

Then also phoned Milex and of no help from Jabu and Ashley as well.

Please note that this service from Game is unprofessional.

I would like a complete refund on this and will not be supporting Game stores again and will definitely be passing the message around about this terrible service.