Unprofessional

Game n1 city and game contact centre is Giving me the run around, I purchased a deep freezer on the 4th November 2023, on the Monday 6th November just before 5pm they delivered the deep freezer, when my husband got home he open the box and we realized the freezer was damaged, I then called the contact centre on Tuesday morning explaining what had Happened and it's the 16th November 2023 and still no one has come out to check the freezer or sent a replacement, I am fed up, I have received a few calls from n1 city asking me send pics and I've sent all the Information via email and they asking me to send it more than once, very unprofessional. Then yesterday 15 November 2023 I get a call and they asking me to send pics to a number via whatsapp once again I'm sending pics. Once unprofessional, I am not happy at all this has cost me money for airtime to call to do my own follow ups this is getting ridiculous and no one can tell me what the delay is all they saying is they waiting for hisense. I didn't make the purchase with hisense I made the purchase with game and I am expecting game to sort this out.