Hvdw
Henriette van der westhuizen

1 reviews | Active since Sept 2016

22 Sept 2016, 16:35

Unprofesional Service

<p>At exactly 15:52 i received a call from the following number: ********** 945 from a lady, i dont recall her name. I have submitted an application in stores today between 13:00 and 14:00. She called me asking me to complete an application. I told her i already did in stores today. I also provided my ID and 3 months bank statements. She then said i already have a Game account active on my ID number. I explained i had an account years ago at Game but went under debt review,however i have paid up everything and am no longer under debt review for more than 2 years. She then said i have been declined because i am under debt review..i again explained i am no longer, i have not been for more than 2 years! She said i must re apply after 6 months. I asked her why after 6 months i am no longer under debt review..she said that is their policy. I said i dont understand..must one be 3 years off debtreview to reapply at your store because i have other clothing accounts and i have been approved for a lone 6 months ago to buy my car thats more than R180 000.00....than nothing...she just hung up...i asked her a simple question to explain to me and she got frustrated and hung up!! AND how after more than 2 years do GAME still show active on my ID number?? I have closed all my accounts and provided them with my certificate that i am no longer under debt review...i just get the feeling GAME NEVER removed me from debt review, why else would i be denied an account? I have emailed/faxed/called all my accounts so they must remove me from debt review probably 2 and a half years ago exactly now. I dont know ho Game train their staff,firstly for not answering my simple question or i think it was more she didnt understand what i was asking,and secondly for huning up...i am almost sure a little ****** also appeared since she never sounded friendly once when she started talking to me. so dissapointef in games service. I hope soneone sees this that can help me get Game off my name and credit berue... </p> <p>regards</p> <p>unsatisfied EX client</p>

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Replies (1)
Game
Game's reply23 Sept 2016, 07:26
Official

We acknowledge receipt of your complaint with reference ***4 and apologise for your inconvenience in this matter.

Please take note that the credit function is outsourced to RCS who is dealing with all credit matters. We escalated the matter to them and they will cotnact you to discuss this matter. Yo ucan also contact them on ***or ***.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: 0*** 2273

Best regards,