UNJUST WARRANTY TERMS

I am writing to express my dissatisfaction with the service I received at Game Tzaneen regarding an air conditioner I purchased in November 2024.

The unit was installed by a certified technician and functioned properly for two months before it stopped working as expected. Today, I visited the Game branch in Tzaneen to return the unit, only to be informed that I had breached the warranty because the installation was not carried out by a Game technician.

At no point during the purchase was I informed that using a non-Game technician for installation would void the warranty. This critical information was not communicated, leaving me unaware of such a condition. I find this conduct from Game to be unfair and disappointing.

I kindly request that you review this matter and provide a resolution, as I believe the lack of communication about the warranty terms has put me at an unjust disadvantage.