Unimpressed

I contacted the store late in the afternoon to not only confirm if a PS3 controller was available in stock, but to also confirm business operating hours. The lady that took my call confirmed 7pm for today. I knocked off at 6pm & I was there at 6.20pm. I went upstairs where Makhosonke assisted me by showing me the only controller left, I was comfortable & I then informed him to hold on to it, I specifically said to him that I'm coming back as I needed something downstairs. By the time I came up, he wasn't there. The only lady left upstairs at the tills informed me that dispatch was closed. This took place at approximately 6.40pm. She informed me she'd assist if it's any item on the floor. I was bemused & unimpressed. I mean I was clear to Makhosonke that I was coming back. But why close that early when your operating hours are up until 7pm? If I had known that, I would have never gone downstairs. I was under the impression I had still time to do other things in the store. This has left a bitter taste on my mouth. I'm not that difficult of a person but I wasted my time coming to the store on a Friday evening when I would have gone straight home as the store was nearer to me from Auckland Park. I will try another store. I need that controller for my loved one. I went home empty handed. Sad.