Unhelpful manager at Game Jabulani Mall

Item: Game
Rating: 1
Author: Keneiloe K

Good day

Kindly note I would like to lodge a complaint, on Sunday the 15/12/2019. I bought a mirror at Game Soweto Jabulani Mall. The mirror that I bought it was not wrapped and after I left your store not even 5 minutes the mirror broke.

I went back and the manager was rude didn't want to assist me.

As I customer I feel like game has ****** me R350 which is lot of money and not your manager not even showing an emphatic ear to listen just shutting me like I'm not a valuable customer.

I feel like because I'm black they just treat us badly.

I'm just giving game an opportunity to respond. If I'm not going to get a favorable response. I'm going to take this email to hello Peter and I will put in social media pages as unhappy customer.

Thank you kindly Keneiloe Suzan Koloi

Helpful (0)

Replies (2)

Game's replyOfficial

01 Jan 2020, 10:57

Hi there Keneiloe,

Thank you for bringing this to our attention.

We are sorry for the overall experience you had with the store.
Please note this matter has been escalated to the relevant department to look into.

Please let us know if you require any further assistance.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Game's reply01 Jan 2020, 10:57

Official

Keneiloe K's updateReviewer Update

02 Jan 2020, 17:08

I just like to add that today, I was phone By Joseph Masuku from Game tel ***. He was rude and unhelpful. He told that it's not game responsibility to wrap anything that is breakeble. How must we shop in shop that doesn't value its Customers and don't have customers service. Also Again Mr Masuku didn't want to speak to someone who is higher than him. ALL I KNOW IS THAT GAME DOESN'T VALUE THEIR Customers. I feel disgruntled by how Game is treating this matter.

Thank you kindly
Keneiloe Koloi
***

Keneiloe K's update02 Jan 2020, 17:08

Reviewer Update