Unhelpful Game

On the 20th of September I bought a Defy Fridge On-Line from Game. I got an email confirming my order. In the body of the email was the following wording “Our delivery promise is 3 - 5 days, you can check the status of your order by……..”. After numerous calls to Game’s useless Online Call centre I eventually got the delivery on the 2nd of October. 12 days after I placed the order. The staff at the call centre are absolutely useless. The response I got over and over is that the order is being processed. I plugged the fridge in on the 4th of October, and to my surprise it wasn’t working. I was leaving for an international trip and requested that it be sorted out when I was back in the county a week later. Defy arrived only 2 weeks after I returned to the country, as Game had clearly done nothing about it in my absence. The fridge was filled with Gas and worked for exactly 1 day. Defy then came back a week later only to say that the fridge would be replaced. Today is the 20th of November and I still do not have a working fridge. All I get are promises that it will be sorted and yet no one is doing anything about it. I have spoken to Customer Services Managers from Defy and still I have no fridge.