1 reviews | Active since Jan 2017

30 Aug 2024, 09:56

Unhappy with The Huawei product purchased

This review is placed under games store in Centurion because I bought 2 devices On the 24th August 2024 there. The staff at game were amazing from the service desk to the sales person and the cashier. However the problem was when i got home the phone was not what i expected and what the camera quality was, the phone is said to be a 50 megapixel camera with 3 cameras, however pictures are of a terrible quality. Picture taken at night are the worst. Even those taken during the day. Picture taken of bright colour's appear somehow a shade darker. I contacted Huawei support as I am thinking this is a factory fault, they advised that I wipe the lens and change settings etc, I told them that this is a new phone there's no way the lenses are dirty I did as per their advise but no luck. After the back n fourth emails from Monday the 26th August 2024, they said I can return the product sealed and it's original packaging I told them it's not sealed as it was opened from the store to show me it was working, and obviously it is used coz that is how I got to find out about the camera, then they asked me where I purchased the item I told them at game stores, then they said I must take this up with game, they were only going to help if I had bought it on online stores. At this point I am upset because the reason these phone were bought is because we needed them now after few days of back to back emails I am told I can't be assisted, at this point I dnt even want any Huawei phone, can I have these phones exchanged to other phones I am livid with the Huawei service received. It's almost 7 days since these were bought as today it's the 6th day, assistance with this regard will be very much appreciated.

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Replies (1)
's update03 Sept 2024, 08:37
Reviewer Update
Once the item is used, you cannot take it back what no sense is that I DD not open the item, it was opened in store by the sales person, to show me it was working if I did not use it I wuddnt have seen that the item has issues, please get your facts straight because consumer rights allows me to return an item if i am not satisfied, the information you are giving is incorrect because url took to long to respond and i knew you would, I went to the store this passed saturday and I got a new phone a different make, stop. This thing of giving people incorrect information or advice