Unhappy with service and failure to honor agreement

I am very unhappy with the service I received from RCS - Game store. They did not stick to the agreement we had in place. For some time, they were not debiting my account as agreed, which was not my fault. Because of this failure on their side, interest has now been added to my account unfairly.

On 15 December, I tried to pay R1,000, and I was later told that there is still R300 outstanding. When I requested an arrangement to pay the R300 in January, I was informed that no arrangements could be made and that interest would continue to be charged. This is unacceptable, especially since the problem started because RCS did not debit my account as agreed.

Only last week was I able to successfully arrange a debit order, which will start on 25 January. What I am asking for is simple and fair: no interest should be charged on the remaining R300, and I should be allowed to pay it in January with my next payment.

I am disappointed with the lack of understanding and poor customer service. This situation could have been handled much better.

I would like this matter to be sorted as soon as possible, otherwise they leave me with no option but to escalate this matter.

Regards Unhappy customer