Unhappy with Game Online order

After placing an online order on 3 May, I have not received any deliveries. I have now contacted the call center 6 times, was cut off 3 times after holding on > 30 mins each time. Did manage to speak to3 different consultants on 3 occasions and after promising to get back to me, still no feedback, or delivery. To date have spent almost 2 hours holding on in these attempts. on one call the consultants also said this could not be escalated and only talk to a CallCenter. Head office number also does not pick up !!!