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Colleen C
1 reviews | Active since Jun 2020
30 Jun 2020, 10:00
Unhappy service atrocious
I placed an online on the 7th June. I have received an email on the 18th June explaining my order has been dispatched and on the way. It is the 30th June and I have phoned the call center and courier company who has advised me the dont know where my order is and what I am talking about. The call center keeps cutting me off when I want to speak to a manager. I have requested to come and collect the machine myself. The service I have the received is absolutely atrocious. And the face that no one calls you back and keeps you holding for 30min only to get cut off. I know there is delays but communication would be appreciated.
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Replies (2)0
Replies (2)
Game's replyOfficial
01 Jul 2020, 08:03Hi Colleen
Thank you so much for connecting with us.
Our sincerest apologies for the runaround and lack of communication regarding your order. Rest assured that this is still being looked into for you and and we will bring you up to speed so that you know what is happening. Once again, sorry for the inconvenience, we'll stay in touch.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you so much for connecting with us.
Our sincerest apologies for the runaround and lack of communication regarding your order. Rest assured that this is still being looked into for you and and we will bring you up to speed so that you know what is happening. Once again, sorry for the inconvenience, we'll stay in touch.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply01 Jul 2020, 08:03
Official
Hi Colleen
Thank you so much for connecting with us.
Our sincerest apologies for the runaround and lack of communication regarding your order. Rest assured that this is still being looked into for you and and we will bring you up to speed so that you know what is happening. Once again, sorry for the inconvenience, we'll stay in touch.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you so much for connecting with us.
Our sincerest apologies for the runaround and lack of communication regarding your order. Rest assured that this is still being looked into for you and and we will bring you up to speed so that you know what is happening. Once again, sorry for the inconvenience, we'll stay in touch.
Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
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Colleen C's updateReviewer Update
24 Jul 2020, 17:37Since your reply I received no satisfaction, on the 14th July I cancelled my order and requested a refund. Since then I have NOT refund my money which was promised me within 5 working days latest. Please just refund me my hardworking money and note I will never ever buy anything from Game and I will never refer your business. That might not mean much to you as I am just a single customer amongst the thousands you do supply, but trust me when I say your reputation will only last for so long. Please give my money back so I am ride of you.
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Colleen C's update24 Jul 2020, 17:37
Reviewer Update
Since your reply I received no satisfaction, on the 14th July I cancelled my order and requested a refund. Since then I have NOT refund my money which was promised me within 5 working days latest. Please just refund me my hardworking money and note I will never ever buy anything from Game and I will never refer your business. That might not mean much to you as I am just a single customer amongst the thousands you do supply, but trust me when I say your reputation will only last for so long. Please give my money back so I am ride of you.