Unhappy customer with no way forward of getting a fixed phone.

I am S'phindile and I bought an iPhone 11 at Game on the 5th of May 2024 under a 3 year contract. January 2025 came and the screen of the phone was lifting up and I couldn't touch it. Took the phone to Game at Kenilworth on the 13th of January for it to be fixed, until this day they haven't fixed it, they keep on giving me excuses that they can't fix it because I am still logged in on my iCloud whereas I logged off on the day they took my phone to their IT technician and they are refusing to give me a new one, till this day I don't have any phone I am forced to use my mom's when it's available. I am paying for something that is not working and is still with them, instead they keep on calling me to come and fetch it, and I ask them how can I come and fetch something that is not working.

My phone number is *** and my email address is ***