Unhappy customer

On 10 December 2025, I attempted to place an order on your platform. Although the order did not go through, my bank account was debited for the transaction. I immediately contacted your support team via email to report the issue.

After receiving no resolution, I sent a follow-up email on 22 December 2025 regarding the refund. I was informed that your finance department had processed the refund on 19 December 2025 and that it would reflect in my account within 7 to 14 days.

As of today, 24 days later, I have still not received the refund. I also requested proof of payment, and a customer service agent confirmed that a screenshot would be sent to me. To date, I have received nothing.