1 reviews | Active since Jan 2015
Unhappy customer
I placed an online order. Ordered Number : ***. On the 2nd of October. Received the folding door on the 5th of October. On the Saturday 7th of October we unwrapped it to install it and noticed it was smashed. I immediately went online and started chatting to a representative and sent images of the damage. I was emailed and asked to forward 6-8 pictures which I did immediately. I have asked for a replacement door as we need this and not a refund. Every time I email the customer online support I get the same response, they are waiting for Game store to get back to them regarding when the door will be replaced. Today is the 19th. Almost 3 weeks after I asked for the replacement. How can this possibly take so long to resolve.
The damaged door was collected on Friday the 22nd of October.
I keep following up with your online department for when the new door will be delivered.
I was told last week Thursday it was out for delivery, I waited all day at home, nothing.
I was again told yesterday it was out for delivery, I again waited all day at home, nothing.
I followed up up this morning with your online department, and no response.
I will never order online with Game again.
The damaged door was collected on Friday the 22nd of October.
I keep following up with your online department for when the new door will be delivered.
I was told last week Thursday it was out for delivery, I waited all day at home, nothing.
I was again told yesterday it was out for delivery, I again waited all day at home, nothing.
I followed up up this morning with your online department, and no response.
I will never order online with Game again.