UNHAPPY CUSTOMER

I bought a Telefunken 55" smart TV last year march at game store (vryburg) on december last year TV started to have a problem of not showing pictures but has the sound. I looked for receipt with no luck. January i contacted the store to tell them the problem am facing with the Tv and the purchase slip then i asked them if they cannot assist to help me to check for the payment on their system or maybe duplicate of purchase slip.

they asked me to send my bank statement because i pain via bank card for them to check the payment on their system, they requested card number also and told me they can see the payment but the only problem is they want the receipt number which i do not have hence i asked the shop for assistance hoping maybe they might get duplicate of the receipt on the system or maybe on the file.

I humbly request further assistance from the head office to assist on this matter because even now TV is not working properly. we can hear sound but there is no pictures it is dark.

Thank you