unhappy customer

I am not happy with how Game Southgate is treating my query. I emailed the store on the 22 December 2022 i have been the one making follow ups. i was contacted by someone who rude who asked me for details that are included on the email. The person who called me never took time to read my email they were quick to call me. I was at the work and i told the person to read my email she hung up and never called me again. since then, I've been the one sending emails and calling the store. I received a call on the 2nd and was asked to email the same documents to ***, resent the documents on 2nd January 2023 to *** and i was told someone will call me the same day. Today when i call i was told they sent me an email that i did not receive and I don't know what happened to them calling me. i asked to speak to the Admin person who was supposed to call me and Ashely did not give me a proper response as to why i haven't been contacted by a technician. The warranty is still active and i don't understand why a technician hasn't called me back if my request was sent over 10 days again.