unhappy customer

I have never dealt with such unprofessional establishment. I have called, yelled, emailed and tried every means of communication without any luck. I ordered a Christmas present for my daughter on 7 December 2019 and to this day I have not receive the item or any communication thereof. I eventually got tired of waiting and requested a refund and well, you can take a wild guess, i still do NOT have my refund back and i call them every other week about it. All the agents have to say is "we still investigating what happened to your order" and the nothing,until i call back again. Game stores , you are unprofessional , what you are doing is *****ing. Your online service is despicable, shame on you! I STILL WANT MY MONEY BACK