Unhappy customer

We purchased a washing machine little over a month ago at Game Menlyn. A Defy front loader washing machine that was on sale.

It was delivered at our home, upon opening the washing machine we noticed that the glass \ plastic cover had a mark \ chip on it, upon *****ing in the 4 legs the one right leg front left does not ***** in at all. Due to this we have now been having no choice than to wash our washing at friends.

The problems has been reported at game more than 4 weeks ago with Ref no 985832. We were told by game that the guy's from defy would respond within 24 hours.... we waited nearly a week before we first received a call. Then finally on the day the guy was supposed to come out and have a look we were told over the phone sorry I only do the Montana area and not pta east as we are in mount grace albertus street.

Hence we went back to game the following day this was Saturday the 3rd of November. We explained to them that the wrong team was dispatched and that we need a repair team for the pta east area and not montana area. The lady that assisted us told us that she would attend to it firs thing monday morning on the 5th and even gave us a number on which to contact her should we not hear anything.

Today its the 11th of November and still we are stuck with a washing machine we can not use as we have yet to receive a call - the no she gave me ********** to phone keeps on saying to phone between business hours from 09:00 to 19:00 even when you phone between business hours it says the same damn thing!!!

This really as pathetic service from Game, we will have to go back again and hopefully this time by some miracle something is done about it......