Unhappy customer

On the 29th of November I bought a K.I.C fridge.A few days later I saw that the freezer only freezes in the middle and not on the ends,I however monitored the situation for a few days.Today I had to unplug the fridge to defrost because the fridge door couldn't close.When I cleaned the fridge I noticed that the rubber at the top has holes in it and the door doesn't seal at the top.I then phoned the store and asked to speak to the manager.He was unavailable,I then left a message for him to return my call.He never returned my call.Eathen one of the emlpoyees phoned me.I then explained my situation to him.His reaponse to me was that I should deal with a K.I.C agent.My question is did I purchased the fridge from game and not K.I.C.The manager still did not return my call.