Unhappy Customer!!!

My sister bought Iron Beannet Raed at Game Richardd Bay store(R499),and stopped working,she took it bact to the store,they told her they will book it for repairs,the worse part is that she paid extra money to extend guaraante,my question is What is She suppose to use in the meantime,while the iron is gonne for repairs, And is that stated in the proof of purchase?t hey were so rude towards her and we are really dissappointef because we always buy most appliances in the Game store, now this is the treatment we get as customers,which means when we buy at Game we waste our money,they don't value their customers , I am so Dissappointes with their Poor Service!!All we want is our money back and go shop somewhere else.