Unhappy customer

I ordered a washing machine via Game's online store on the 11 July 2020. I received an automated email advising that I can expect delivery between 7-10 days. A week ago I received a call asking me to rate how I found delivery and product. I then responded to say that it has been almost 3 weeks and I have not heard from anyone and I have not received the product therefore I am unable to rate the service; however, I enquired about the timeline for delivery. The lady I spoke to said this is not her department and she can't help me she is just calling about my experience (which is pathetic in my opinion). I then emailed Game and received an automated response stating that they are experiencing delays and on Friday received a call from the same lady asking me how I found the delivery experience and the product. I am appalled by this customer service, the one hand definitely doesn't know what the other is doing!