unhappy consumer

<p>I am not happy with Game Heidelberg branch, I purchased a washing machine on the 02/08/2016. Which was not performing its funtions as expected. I then returned the machine back to the store before 7 days and I was told that they were going to get a technician from Defy to fix the machine, and I was to told that once they get the technician I will be liable for payment. I was not happy with those terms as a customer I feel unfairly treated. I left the machine at the store and up to this date my quiry has not been resolved as I would have wanted, instead they rather want me to go fetch the machine because they alledge that the fault is a operational problem claiming that I cannot operate the machine, whereas the machine was on display and returned by another customer and it did not have a manual. I am very disappointed about the way my case is being handled, if you may please look into my case. </p>