Unhappy Client - Game Online Store has bad customer service

Good day, I was so desperate to get a Deep Freezer and was excited to see one on sale from Game. I decided to take a leap and buy it online in the hope that it would be delivered quick. To my surprice, the order was reported to have failed online but money was deducted off my account. I quickly send an email and soon after called the online customer service. I have been waiting 7 days for GAME to refund me my money. As if the order failing was not enough of an inconvenience. But now I am money shot in my bank account and I don't have the product. The service has been really sad. I don't even know why I decided to purchase with them, could have gone to Takealot and my product would be delivered now. What a bad service this was.