BM
Boitumelo M
1 reviews | Active since May 2020
15 May 2020, 13:08
Unhappy client
I had fully paid my account on the 05/10/2019 at Game store at Mall of Carnival. I had advised the person I had spoken to over the telephone that I would like to close the card, however the agent advised that I can have an inactive card and when I want to use it I would come in to re-activate the card. I haven't used the card since then but my account is now handed to MBD as I am now told that I haven't been paying my account. I have spoken to the team leader from the call centre about this matter early March this year but till today I have not gotten any feedback.
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Boitumelo M's updateReviewer Update
23 May 2020, 08:25I am still an unhappy customer. I am still waiting for your call since you have promised to call me in 72 hours and I have not spoken to anybody in relation to the issue above. I was contacted by someone advising that it is in connection with my Game account and the line disconnected and she never tried calling me back. Since I am not getting any feedback, I would believe on my side that this account is closed and I DO NOT owe Game and will not be contacted by anybody in connection with the matter at hand.
BM
Boitumelo M's update23 May 2020, 08:25
Reviewer Update
I am still an unhappy customer. I am still waiting for your call since you have promised to call me in 72 hours and I have not spoken to anybody in relation to the issue above. I was contacted by someone advising that it is in connection with my Game account and the line disconnected and she never tried calling me back. Since I am not getting any feedback, I would believe on my side that this account is closed and I DO NOT owe Game and will not be contacted by anybody in connection with the matter at hand.