Unhappy and bad service

I'm very Angry, frustrated and annoyed with the service of Game store Pavilion Durban as I bought a deep freezer. 7th October 2023 it's still brand new jus couple months I have this freezer as they only worried about fixing their product, and as I explained the store that I went away the long weekend and I came back R4000 worth of food went off rotten as this is a brand new freezer I'm so annoyed as they wanting 2 fix my freezer is game going 2 compensate me as this is unacceptable business very bad service. I'm ****ed off. Plus these 2 Defy electricians came out 1 said this and the other 1 said this looks like these electrians got picked up from the streets.