Unhappy
<p>i emailed and called Game Watercrest yesterday 18th May because i wanted to buy a Scientific calculator. i got a call back from David who told me they do have at Watercrest Game and the price is R220. by that time i was halfway to Pinecrest, so i went to Game in Pinecrest and only to find that the same calculator was R239. i then asked for a price beat, to my suprise the floor supervisor rudely told me they dont beat Game prices. he duid ot even wait for my explanation like he literaly said im waiting his time if i want to beat Game price, he just went and left me unattended. i then asked the cashier to call a manager, then came Lucas who also looked at me like i am idiot who wants to beat Game price. i read the tll slip that explained the price beat conditions and there is nothing on it. so i insisted Lucas calls David from Watercrest and ask him aboutthe difference in prices. he called him with such an attitude in his voice and face. i waited for a good 20-25 minutes for him to be able to give me the calculator for R220 the price that i was told by Game Watercrest,. my argument was why they have different prices yet they are the same and the item in question is the same. lucas was so not friendly and had an attitude like he owns the shop. customers were starring at me now like i dont know what i was talking about. i was with my children, and my 9 year old daughter asked why do Game lie to customers when they say they can beat the price and yet they dont. shocking and aunacceptable behaviour and treatment i received. i dont think i wil ever set my foot in that shop again. what happened to customer service? i think before you hire and promote people to senior positions you need to give them a thorough training how to handle customers and how to deal with people in general.</p>
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Replies (4)
Game's replyOfficial
19 May 2016, 08:09We acknowledge receipt of your complaint with reference ***3.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence. Please accept my sincere apology.
I escalated the matter to The Regional Manager who will attend hereto and provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply19 May 2016, 08:09
Official
We acknowledge receipt of your complaint with reference ***3.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence. Please accept my sincere apology.
I escalated the matter to The Regional Manager who will attend hereto and provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's replyOfficial
19 May 2016, 11:59Further to the above matter we confirm that this matter was resolved. The store gave you the item at R220.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply19 May 2016, 11:59
Official
Further to the above matter we confirm that this matter was resolved. The store gave you the item at R220.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
's updateReviewer Update
19 May 2016, 12:44Rina Taute
The problem here is no longer with the price but its the attitude of your management member. Yes i fought to to pay the R220 after being told by Lucas to drive from Pinetown back to Watercrest in order for me to buy the item for R239. He made the whole situation complicated for no reason. Watercrest people might have made a mistake with pricing, BUT Lucas treated me badly at the shop and that is the fact. i refused to pay R239, yet i was not going to drive and waste my petrol for R19. i received a call from one of the managers i think his name is Stuart, but i was busy at the time and i asked him to call me at 14h30. i was not happy with the service at Pinecrest and that is final.
thank you
's update19 May 2016, 12:44
Reviewer Update
Rina Taute
The problem here is no longer with the price but its the attitude of your management member. Yes i fought to to pay the R220 after being told by Lucas to drive from Pinetown back to Watercrest in order for me to buy the item for R239. He made the whole situation complicated for no reason. Watercrest people might have made a mistake with pricing, BUT Lucas treated me badly at the shop and that is the fact. i refused to pay R239, yet i was not going to drive and waste my petrol for R19. i received a call from one of the managers i think his name is Stuart, but i was busy at the time and i asked him to call me at 14h30. i was not happy with the service at Pinecrest and that is final.
thank you
's updateReviewer Update
19 May 2016, 12:46Further to my complaint, i feel like returning the item and go buy it somewhere else. Paying R220 does not make up for the embarasment in front of my children and other customers.
's update19 May 2016, 12:46
Reviewer Update
Further to my complaint, i feel like returning the item and go buy it somewhere else. Paying R220 does not make up for the embarasment in front of my children and other customers.