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Antonette M

1 reviews | Active since Jun 2020

09 Nov 2020, 14:32

Unhappy

Am a new customer at game, purchased a defy machine on the 2nd online, on the 4th I received my order which I was happy because it was so quick, the delivery company as an outsource they normally don't open packages which I completely understand, so I opened the machine so I can connect it only to find that is damaged on the side, I immediately took pictures send an email to game on the 4th, to date I haven't received any tangible feedback regarding this issue, instead I was told to wait for defy to respond as they have sent the pictures to defy.

I am defeated with response because I purchased the machine with game, not defy why should I wait for another supplier, game as my direct supplier why can't they replace the machine for me and handle their issue with their supplier which is defy in this instance,

I really needed the machine urgently, what pains me most I paid cash now am sitting with a broken machine, it's like I took money threw it in the drain in this tough times we facing, am really disappointed

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Replies (1)
AM
Antonette M's update12 Nov 2020, 13:14
Reviewer Update
I honestly regret purchasing at game, Everyday I call the customer service, I get to be told will give you feedback and a day pass without feedback from game, I was told someone from defy to assess pictures I have sent, today I learnered that the courier has to compensate game in order for game to replace the machine, so exactly who is responsible for this, game, defy or courier, so if courier refuse to pay game am doomed, I have to wait for their argument with their suppliers? I really don't understand anymore. Can you please give me my machine and deal with your internal issue with your supplier, please I have no energy or whatsoever to deal with this.