Unhappiness,

I will like to express my unhappiness with the assistance that I have received from the Game store at the The Glen. I bought a AEG stove from them a year ago and now its faulty, so I went to the store to advised that I have lost the slip and cant remember the date I bought it. At first they requested that I produce the card I used when I bought it and I advised that my cards were ****** and I got new cards. I advised to them that I took the extended warranty but they still couldnt assist. Until I escalated and they could retrieve the barcode. They advised that they will contact me this is since January and today date no one did. They advised that they upgraded the system, but that shouldnt be an issue for them to get me the slip and log a call for the stove to be repaired. This is totally unacceptable and I cant keep going to the store without any assistance. I will never purchase anything for the Game store at The Glen. If anyone can assist pls