1 reviews | Active since Sept 2014
unfriendly Security officer behaviour
<p>we went to Game store in Pietermaritzburg Commercial Road, after finishing our shopping, since we were travelling in two cars we decided to leave one car at game parking and drive to Caltex garage to fill up the petrol. when we came back the security was closing the gate and i asked him to open the gate because my car was just behind him, he said he does not have the key i must walk around to the other gate and of which i did. when i was inside the yard approaching my car he was locking again for another vehicle that he opened for after telling me to go around to the other gate. then I called him and asked him that why he told me to walk around and now he has opened and locked for another driver whereas I am coming in, cant he open that i drive out. he refused and told me that, that gate is not for exiting, i told him that but he opened for the other car, he told me that the gate is for the staff and he cannot keep on opening the gate. if he was consistent with me and gave me the same treatment as the other drivers it would have been ok</p>
We acknowledge receipt of your complaint with reference ***6.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***6.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We confirm that Management contacted you to apologise.
Due to the security and parking not belonging to Game, you will take the matter up with the landlord - Ducatus
We look forward having you in our stores again soon.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We confirm that Management contacted you to apologise.
Due to the security and parking not belonging to Game, you will take the matter up with the landlord - Ducatus
We look forward having you in our stores again soon.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
