UNFAIR TREATMENT

UNFAIR TREATMENT

Below is an email between myself and Game of an unfair treatment.

Good day,

Natasha Robain, thank you for calling this morning and letting me know that Game is denying to take back the broken fridge that they have delivered to me.

I AM VERY PEAVED AND UPSET WITH THE FACT THAT YOU DO NOT WANT TO COME AND TAKE THE FRIDGE (WHICH YOU HAVE DELIVERED BROKEN AND GIVE ME A NEW ONE THAT I FAIRLY DESERVE. IT IS VERY UNFAIR. If I did not see this from the start and was living with anyone, I would have believed they may have broken it but that is not the case. I am willing to fight this until I get what I fairly deserve, I honestly do not care about your feedback that I should have informed you within 7 days. I also do not have the luxury of time to be taking chances with you and fighting about something I know I am responsible for. I am a professional and bound by the institutional professional code of conduct in whatever I do. I would not waste my breath and time quarreling over a broken fridge I am responsible for.

Whether or not I lose in the issue I bring fourth, I will NEVER BUY ANYTHING FROM GAME again because of the way you are conducting your business.

I have just explained the issue that I have brought to your attention to someone who is assisting me in resolving it as it is now out of Natasha and Thaabit's hands. I have provided them the same context that I have provided you (that the fridge came broken and that either Game or the delivery team broke it before it arrived at my house. Further to this, although Game could have done the inspection before dispatching the fridge and there was no fault identified at the time, it then was broken in transit by the delivery team used by Game. Since the day they were in possession of the fridge and I was in Kwazulu Natal at the time and could not accept delivery, the fridge has always been in possession of the delivery team and was never returned to Game (this is what I have heard from the guy who delivered the fridge). The vehicle used to deliver the fridge was also not suitable and fitting to delivery an item the size of the fridge (315litres Hisense fridge) that I have purchased (i.e. A VW the likes of a Mecerdes Benz Vito)). I am yet to obtain and provide proof of the footage of the vehicle that delivered the fridge to my house to the person who is assisting me with this.

Regards,

On Wed, Mar 24, 2021 at 4:27 PM wrote:

---------- Forwarded message --------- From: Date: Wed, Mar 24, 2021 at 8:46 AM Subject: 860738 To: Game <***>

Good day,

I was advised by Taabit yesterday to forward the attached pictures of the fridge with minor chips on both sides of the top door. My little analysis tells me that there may have been something tied around the top door which resulted in this.

I suggest that a replacement fridge be arranged at the same time that collection of this fridge is arranged. In other words, I would like to accept collection of the new fridge in exchange for the one I am returning. It would be undesirable to throw my perishables while waiting on delivery of a new fridge.

Regards,

RESPONSE FROM GAME BELOW AND THEN AFTER THEY BLOCKED MY EMAIL SO THAT WHATEVER I SEND DOES NOT GO THROUGH TO *** anymore.

Hi Clinton,

Thank you for maning contact with us.

Kindly be advised after we spoke this morning we received your email and we escalated it once again. We received confirmation which indicate you have been using the item for almost 2 months and any damaged needs to be reported withing the first 7 days after receiving the unit from us.

We do apologize for any inconvenience caused, however we will not be able to assist with the below claim as it is outside of the 7 days.

Please refer to our Terms and Conditions on the below link as well as referrence.

https://www.game.co.za/game-za/en/delivery-returns

If you need anything else do not hesitate to contact us.

Keep well.

Natasha R.M