MM
Moniccah M
1 reviews | Active since Nov 2024
26 Nov 2024, 13:08
Unfair treatment
I'm very disappointed with game I placed an order on the 24th and I managed to pay hance the items where still available on the app, now I'm receiving an email that my order is canceled due to unavailable stock, when I check on the app the items are available with the normal price, I spoke to keneilwe from game manlyn and she failed to assist me saying I should call the head office there's nothing she can do, I called the head office and I spoke to noora she said she can only assist me with the refund.
I think it's pointless to have an online store if they can't deliver
Moniccah
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Replies (4)0
Replies (4)MM
Moniccah M's updateReviewer Update
26 Nov 2024, 21:10Even now the product is still available, game menlyn is very bad more especially keneilwe ishe was very rude and not professional at all
MM
Moniccah M's update26 Nov 2024, 21:10
Reviewer Update
Even now the product is still available, game menlyn is very bad more especially keneilwe ishe was very rude and not professional at all
Game's replyOfficial
27 Nov 2024, 11:42Hi Moniccah, thank you for reaching out and sorry for any difficulty this out of stock cancellation has caused. Your complaint has been escalated to our senior team and they are busy looking into this. You will be contacted directly once there is any further updates.
Game's reply27 Nov 2024, 11:42
Official
Hi Moniccah, thank you for reaching out and sorry for any difficulty this out of stock cancellation has caused. Your complaint has been escalated to our senior team and they are busy looking into this. You will be contacted directly once there is any further updates.
MM
Moniccah M's updateReviewer Update
28 Nov 2024, 08:00Still no response from game, and I haven't received my refund yet, the payment went through on the 24th till today the 28th
I'm very disappointed
I'm very disappointed
MM
Moniccah M's update28 Nov 2024, 08:00
Reviewer Update
Still no response from game, and I haven't received my refund yet, the payment went through on the 24th till today the 28th
I'm very disappointed
I'm very disappointed
Game's replyOfficial
28 Nov 2024, 13:28Hi Moniccah, I do apologize for the lack of communication, however, as per the response between yourself and an agent, you agreed to wait for stock to be sourced, kindly advise if that is the case? If not, we'll gladly refund you, all we require is your banking details, thereafter, the funds will reflect within 2-5 business days. Should you have any questions or concerns, do not hesitate to reach out.
Game's reply28 Nov 2024, 13:28
Official
Hi Moniccah, I do apologize for the lack of communication, however, as per the response between yourself and an agent, you agreed to wait for stock to be sourced, kindly advise if that is the case? If not, we'll gladly refund you, all we require is your banking details, thereafter, the funds will reflect within 2-5 business days. Should you have any questions or concerns, do not hesitate to reach out.