Unfair practise

My wife called game 5 months ago to ask for settlement she was given a settlement and she paid if full, still today they still telling her she owes R165 no ways that's **************** bcs it happen to me also and they told me it was a mistake they will reverse the payment so can they pls check on What is really happening here n they must give her the breakdown of her payments for the last 6 months her ID number is ********** 484087 her contacts are ********** her name is Bertha Mokone can they get back to her withing 48 hours bcss this is not acceptable, if they told me it was a mistake how many customers did they charge them extra R165 n saying it's a mistake so of the customers do not follow up on their payments they just pay if they see there's a balance on their account only to find that game is robbing them n busy saying it's a mistake can they pls sort out this urgently