UNFAIR DEAL - GAME SOUTH COAST MALL

Two days ago now , being Sunday 6 December, I purchased a LG 49 inch smart TV from the Game Store in South Coast Mall, Shelly beach I was really excited and proud of my expensive purchase, having already, in anticipation, pre arranged on the previous day, Saturday 5 December with Sheppy Technologies , a professional installation company based in Port Shepstone to come and set up/ link the TV yesterday, Monday 7 December They arrived and for an hour tried to get the TV to switch on, only a dull colored screen appeared with no picture at all, they informed me that the TV was faulty and I was to take it back to Game On arrival at Game, their TV tech expert was summoned to come and test the TV, he then tried and retried to get the TV turned on for about 10 minutes, and eventually the power switch activated I shared my concern that if Sheppie technicians gave up trying to get the TV switched on and the Game technician had to battle for 10 minutes before managing to get it switched on, it was obviously defective and I wanted it to be replaced No can do was their reaction, the TV needed to be sent away for assessment and that it could take up to 21 days I asked to see the manager and was presented by a Kara Her response was that a replacement was out of the question, that the TV had to be sent back to the manufacturer in Durban to be tested, she could not offer me a replacement TV, or a refund or even a loan TV Her main point of argument was that the defect may be because of something I or the Sheppy installers had done and that if Game would refund or replace the TV their was a risk that Game would not be able to recover their cost from the manufacturer Her primary concern was that Game may be out of pocket . No regard or concern for the fact that I had paid for a very expensive faulty TV in good faith and now had to bear the sole consequences The only thing she could do was to try and speed up the assessment process but it was obvious that I would have to make peace with the fact that I would be stuck with no TV until such time despite my financial layout now safely in the Game banking account Chances are that the manufacturer will carry out what ever repairs are needed and I will have to be happy to accept and live with a faulty from the start, second hand now having been repaired TV in return for my not so faulty payment