DM
Dr M
1 reviews | Active since May 2017
10 Nov 2020, 23:31
Unfair customer trade
I want to know from Game, if it is considered fair trade, when I come in as a customer on a Sunday to buy a fridge cash and I am told delivery will take place the next day. The next day day comes and I am told my item is no longer available and I have to accept a downgrade of an ugly fridge. When I enquire about getting the fridge I like which is an upgrade, I am told to settle the difference. Does that sound like fair trade to You? I want an email address I can submit my complaint to before taking my matters to the national consumer commission. TIA
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Replies (1)DM
Your staff at the Bel-lair branch refuse to give me the fridge I want, which has similar features with the one I bought but slightly more expensive. I have paid the access amount to get a fridge. Please may I be sent an email stating that Game couldn't give me the fridge I bought and charged me an excess amount to get an upgrade with similar features. My email address is *** I need proof stating that I complained about unfair trade and nothing was done to deal with my complaint. Instead I was offered an upgrade at my expense.
Dr M's updateReviewer Update
14 Nov 2020, 12:55Your staff at the Bel-lair branch refuse to give me the fridge I want, which has similar features with the one I bought but slightly more expensive. I have paid the access amount to get a fridge. Please may I be sent an email stating that Game couldn't give me the fridge I bought and charged me an excess amount to get an upgrade with similar features. My email address is *** I need proof stating that I complained about unfair trade and nothing was done to deal with my complaint. Instead I was offered an upgrade at my expense.
DM
Dr M's update14 Nov 2020, 12:55
Reviewer Update
Your staff at the Bel-lair branch refuse to give me the fridge I want, which has similar features with the one I bought but slightly more expensive. I have paid the access amount to get a fridge. Please may I be sent an email stating that Game couldn't give me the fridge I bought and charged me an excess amount to get an upgrade with similar features. My email address is *** I need proof stating that I complained about unfair trade and nothing was done to deal with my complaint. Instead I was offered an upgrade at my expense.