********* & Not CPA compliant

23 Jan i purchased a threadmill from Errol. He advised that the product was brand new it just had no box and had been standing at the back of the store. I received a 50% discount on the product with a full warranty. Today i took the threadmill back as i discovered that it was not working, I was informed that i have to log a call with trojan and they will come to my home to assess the machine and see if it needs to be repaired. The machine was 5 months old and I expected a replacement. Upon arguing with the management and staff i was allowed to bring the machine to the store.I explained the situation to Moses Radebe, He was kind enough to speak to the store manager who agreed to replace the machine for me. The customer service consultant advised me that the cashier needed to over-ride the price because there was difference but there would not be a problem. At the till the salesman decided that i cannot get the product even though the manager approved the exchange as it was discounted. Who is in charge? Game is not CPA compliant. You need to take accountability.I will take this matter to your ceo and advise her just how you treat your customers and they way that you do business.