********* Business Practices

Today I got the worst experience ever at Games Stores in Jabulani mall Soweto, I went in there to go shop for a few things, bought milk and other stuff, the C***** 6 pack milk was displayed as R69.99, after paying the cashier i realised I was charged R79.99 instead of R69.99 THE AMOUNT THAT WAS DISPLAYED,I went back to the cashier who assisted me and informed her she said a Supervisor will go check and come back to me after a while she the cashier informed to go wait at customer service they will assist me i went,, stood there for about 15mins then went to go look for someone to assist me, I went to and saw a lady name Duduzile Nkosi, she told me to go back and wait at customer service i will be assisted, which I did, 5mins later she comes back asks me to follow her and takes me to the isle where the milk is displayed and i realised the pricing for the C***** 6 pack 1litre milk had changed from R69.99 to R79.99 ,she changed the pricing, she tried to deny it, i then told her i don't have time to waste playing games I want my money back, which she informed me to go back to customer and wait to be assisted with a refund, I was appalled still am, its the most ************ thing that I HAVE EVER EXPERIENCED IN ,MY LIFE, GAME employees could stoop so low, ********* AND FAILED AT TCF.

I WAITED CLOSE TO AN HOUR TO GET MY REFUND, WHILE WAITING ON THE LINE, SPEAKING TO ANOTHER CUSTOMER I REALISED I WAS NOT THE ONLY VICTIM HERE OF THE SAME CRIME,the lady i was in line with told me she had the same experience and the same thing happened to her, in my mind i was like this is not the first time shopping at Game,i clearly didn't know this was happening, The customer service at GAME STORE IN JABULANI MALL IS THE WORST, COMPLETELY DIFFERENT FROM THEIR PROMISE OF GOOD CUSTOMER SERVICE, AS I WAS WAITING AT CUSTOMER SERVICE I ALSO REALISED they only had 4 (Cashiers)tills opened working out of the 14, its month end you would think they would have the decency to have more tills/cashiers available, on top of that the staff there don't want to assist you,with anything. I am so appalled at the treatment i received I don't see myself going back to Game Jabulani mall anytime soon. its ridiculous, GAME is one of the biggest and respected brand, didn't expect such bad customer experience.