********* Behaviour - Game Online Support

Sadly the level of service does not warrant one star. I ordered a fridge from Game online on the 7th July which is not yet delivered. I am aware that due to Covid19, deliveries will take longer so I was comfortable that the delivery would take place between the 21st and 30th July. As at 4th August, I do not have the fridge and despite numerous calls and emails, no one at the online support center can tell me when the fridge will arrive nor if the fridge is even is in stock.

I took a look at Massmart’s Consumer Protection Policy Statement and Massmart Code of Ethical Conduct (both available online). Massmart’s Consumer Protection Policy Statement refers to "Provide Good Customer Service" which in point 3 and "Massmart is an ethically led organisation based on values . Our beliefs are the core values that guide our decisions and our leadership" on Page 6 of their COC Document. I am not comfortable that the Web Online Support team nor the Site (assuming the warehouse) are following what is set out in the above Policies as it would seem that it is not being followed nor being comp**** with.

I have been purchasing goods from Game for many many years, this was the first time I have experienced such terrible support (and on my first ever online order). I have been using online delivery for a number of years, both locally and abroad, and this is the first time I have experienced such deep despair at the level of service received - none of the staff gave me an answer which aligned to their counterparts, the phone was put down on me when asking why the controls are failing, I was put on hold for over 7 minutes numerous times, I was told someone would call me but they never did and I was given false information relating to the tracking number.