AL
Advocate L

1 reviews | Active since Oct 2016

12 Oct 2016, 13:49

Under Service !!!!!!

<p>may l know what is happening because this is surely getting out of hand. Issue about TV set bought at game last week. we haven't heard even an sms update, email or call up to date WHY!</p> <p> </p> <p>this is highly unacceptable. I too work with customers but l dont do what Game Stores is doing.</p> <p> </p> <p>Answers pls. Mohamed kindly intervene because nobody is taking me serious and it's implicating bad on company customer service. Mohammed where are you!!! please intervene. </p> <p> </p> <p>I can't be frustrated like this regarding something like bought with my own cash, noways!!!!</p>

0
Replies (4)
Game
Game's reply12 Oct 2016, 14:26
Official

We acknowledge receipt of your complaint with reference ***2 and apologise for your inconvenience in this matter.

Please allow Senior Management to investigate this delay where after they will provide you with udpated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

AL
Advocate L's update12 Oct 2016, 14:29
Reviewer Update

I have heard that before as you can see below good so please tell me something new.

We acknowledge receipt of your complaint with reference ********** 5 and would like to apologise for any inconvenience caused.

This matter was referred to management for further investigation.

Regards

Herman van der Berg

Customer Service

**********

0 ********** 2273

Game
Game's reply13 Oct 2016, 18:01
Official

An update is that the Supplier has collected your item for the assessment and as soon as the report is available, the store will contact you.

We thank you for your patience.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

AL
Advocate L's update13 Oct 2016, 18:11
Reviewer Update

funny how clueless you are about your own processes. we finally got our TV back this afternoon.