Undelivered Promises
<p>I purchased a fridge at the Grand Central branch on Monday 12th June and the reason I bought it at that store was because I was promised delivery on Tuesday 13th June. On Tuesday. I waited for the delivery and when I hadn't heard from them by noon, I called. I was then told that due to protests, it was unsafe for the driver to deliver. I find it unacceptable that I had to call to find out, if there was an issue, the store should have let me know. I then got my dad to call and he was given another story about technical difficulties and was promised that the fridge would be delivered this morning. It is now 15h00 and the fridge still hasn't arrived. I have had to take time off work to receive the fridge and it has been a terrible inconvenience. The sales person who assisted me in store, Kassem was really helpful though. </p>
We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.
Please allow management to investigate this delay where after they will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.
Please allow management to investigate this delay where after they will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
